Shopping is fast and easy with us. We have prepared this simple guide, where you will learn all the necessary steps to successfully order goods in our e-shop.
Advantages of registration:
- On-line overview of orders and invoices (all these documents can be downloaded electronically)
- Track order status
- For repeated purchases, you do not need to re-fill contact and shipping information
I am a new customer:
After filling in all the necessary data, you will choose the password required for future purchases. Your email address will be used as your username. We recommend that you make sure that the contact details, such as email, telephone and shipping address, are required for shipping the goods.
If you have already purchased in our online store and have forgotten your user password, just fill in your username and we will send you a new password to your e-mail address. If you forgot your username and password, we recommend that you register again.
SHORT SHOPPING INSTRUCTIONS:
Select goods and put into cart
If you have selected goods to buy while browsing our products, pressing the "Add to Cart" button removes the items into your shopping cart.
When you move the cursor over the "content of the basket" in the upper right corner, you will see the goods in the basket. Here you can always check its content and make sure you have everything you need.
Way of transportation
The price of transport throughout the Czech Republic depends on the type and weight of goods. The exact shipping price will be recalculated automatically after placing the goods in the cart. Shipping costs may vary if special offers are valid.
Method of payment
We provide the following payment options for our clients:
- Payment by bank transfer
- Payment by cash on delivery
If you are a new client, fill in the required information for registration. If you have ever made purchases with us, just fill in your login information.
Be sure to enter the correct shipping address. We deliver the goods to one address only. In case you want to deliver goods to more addresses, please divide the order according to the delivery address.
Place an order
After sending your order, we will start processing your order. We will send all necessary information about the course of your order to your e-mail address stated in the registration form.
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.